On this page
Plans change. You can update the date, time, headcount, menu, or delivery details of a placed order, right from your CaterCow account, up until the restaurant’s cutoff for changes.
Change your order
1. From your orders page, find the order you want to change and click View Order. (Not sure where it is? See How do I find and view my orders?)
2. Scroll down to Edit or Reschedule Order. It shows the latest time you can make changes, based on how much notice the restaurant needs. Click Edit Order.
3. Change the date, time, headcount, or menu choices. When you change the headcount, you’ll see suggested amounts for each dish. Click Approve Changes to use them, or Edit Choices to set the amounts yourself.
4. Your order summary on the right shows the new price. Further down, under Delivery Info, you can also change the delivery address, contact details, and delivery instructions.
5. When you’re done, click Submit Changes. Your changes go to the restaurant to approve, and we’ll email you once they’re accepted. The Payment section shows what you were charged when you placed the order. We adjust it after delivery.
How order changes work
- You can edit an order until the restaurant’s cutoff for changes. Your order page shows the exact time under Edit or Reschedule Order.
- Nothing changes until you click Submit Changes. To leave without saving, click Cancel Editing Order.
- If the restaurant already accepted your order, it approves your changes first. If it hasn’t, your changes become part of the order it reviews, so there’s no separate approval step.
What if…
The deadline has passed? The order page tells you the order can’t be changed online. Email support@catercow.com for help.
The restaurant can’t do the new date or time? You’ll see a message on the edit page. Pick a different date or time, or keep the original.
I lowered the headcount and see a minimum message? Each restaurant has a minimum food total for delivery. Add more food, or keep a higher headcount.
I want to change my payment method? On your order’s page, click Change Payment Method below Payment. Choose a saved card, add a new one, or switch to an invoice if your organization is set up for invoicing, then click Save Payment Method. The option shows until your order is charged. Payment details can’t be changed on the edit page. If you don’t see the option, email support@catercow.com.
I want to add or change a tip? Use Add A Tip on your order’s page.
I edited a saved address in my address book? That doesn’t change orders you’ve already placed. To move a placed order, change its delivery address while editing the order.
I want to cancel instead? See How do I cancel my order, and will I get a refund?