On this page
Customers can pick up their order at one of your kitchens instead of having it delivered. Pickup is a setting on each kitchen’s Delivery step, and new kitchens start with it turned on.
Turning on pickup
1. Go to your Kitchens page, under Operations in the menu. Find the kitchen where customers will pick up their orders, and click Edit kitchen on its row. If the kitchen is still being set up, click Finish Setup instead.
2. In the checklist beside the page, click Delivery.
3. Switch Pickup to On.
4. Click Save changes at the bottom of the page. (While you’re still setting the kitchen up, the button names the next step instead, like Continue: Menu.)
Customers whose event is within 50 miles of the kitchen can now choose it as their pickup location at checkout.
How kitchen pickup works
- Customers see a kitchen as a pickup option only when their event is within 50 miles of it.
- Pickup orders have their own minimum, separate from your delivery areas. Our team sets it, so email us if you’d like a different one.
- A kitchen you don’t deliver from doesn’t need delivery areas. Choose We don’t deliver on its Delivery step.
- If you turn pickup off, orders already placed for pickup at that kitchen don’t change. Customers just can’t choose it for new orders.
What customers see
When customers order from you, they can choose Pickup instead of Delivery and pick one of your kitchens that allows pickup. Your kitchen’s page on CaterCow also tells customers that pickup is available there, with a Get Directions link. See how pickup works for customers for their side of it.
Pickup order minimums
Pickup orders have their own minimum, separate from the minimums you set for your delivery areas. Our team sets the pickup minimum for each kitchen. Your first kitchen starts at $100, and each kitchen you add after that starts with the highest pickup minimum your other kitchens have. You can’t change it from your dashboard; email support@catercow.com if you’d like a different minimum.
What if I don’t deliver at all?
You can run a kitchen that only does pickup. It doesn’t need any delivery areas:
- On the kitchen’s Delivery step, make sure Pickup is on.
- Under Delivery, choose We don’t deliver. If the kitchen has delivery areas, click Turn them off to confirm. They stay saved, so you can turn them back on later.
- Click Save changes, or the Continue button if you’re still setting up the kitchen.
A pickup-only kitchen doesn’t show up when customers search for delivery, so pickup is the only way they can order from it. If you’d like help setting up delivery later, check Yes, help me set up delivery on the same step, and we’ll reach out after you finish setup. If We don’t deliver is grayed out, our support team changes this setting for that kitchen. See What if I don’t deliver?
What a pickup order looks like for you
On your Orders page, a pickup order says Customer Will Pick Up Order where a delivery order shows the delivery address. The customer picks the order up at the kitchen they chose, at the time on the order.